CATERING FAQ
When should I book? As soon as possible. We’re busy.
Do you require a deposit? A deposit is required for events of $3k or more.
What’s your cancellation policy? Events $2k or less - a written cancellation notice is required ten days before the event. Events $2-5k - written cancellation notice is required two weeks before the event. Events $5k + written cancellation notice is required three weeks before the event. A special cancellation policy is applied to events taking place during the busy convention weeks (e.g. Dreamforce, RSA).
What forms of payment do you accept? We send invoices via QuickBooks, which allows us to get paid by a credit card, a wire transfer, or a check. We don’t charge credit card fees for events of $4k or less (a 2.9% processing fee will be added for amounts over $4k).
What happens after I book you? First, we send you a contract via DocuSign to make things official. If we’ve never been to the event space before, we might ask you for a site check or a video to determine the complexity of the loading situation. Because we exclusively work with commercial equipment and beautiful but heavy espresso bars, we want to make sure the right bar will fit into your space/doorway/elevator/corridor. Next step is insurance! Most buildings require a certificate of insurance, and we’re happy to provide one – please submit the requirements as soon as possible, as these things take time. And lastly, we will share the contact information of the event lead 48 hours before the event. Generally, we need access to the setup location 45 minutes prior to the start of the event.
What do I get when I book you? We provide everything to make your event happen. The only requirement is power. If power is not available, we can rent a generator for an additional cost.
Speaking of power. What are your requirements? 2 x 20-amp dedicated circuits (standard 110v outlets).
What is your service area? We travel 30 miles from San Francisco without an additional cost and ask for a bit extra (gas is expensive!) if we need to go farther within North California. But we love traveling, fly us to Paris!
How much space do you need? We have bars in two sizes: 75” x 32” and 60” x 30” (so roughly 6’ x 4’ working area).
How long does it take you to set up and break down? Depends on the event. For big-production events, we prefer to install the day before; for everything else, we generally ask for 1 hour to set up and 30 minutes to pack up.
Should I tip baristas? No. (Unless you really want to.) We built Hedge on the idea that every person working at the company will be fairly compensated and their pay doesn’t depend on the generosity of our clients.
What kind of branding do you offer? There are two main ways to make your coffee bars stand out: branded bars (7-day turnaround) and branded custom cups (21-day turnaround).
Can you work without your bars if I provide a rented bar, counter, etc? No. Our bars are a piece of equipment on their own, and we can’t make the event happen without them.